April 09, 2018 0 comments

Customer service with a smile is a must for the hospitality industry and when you are heading out to enjoy a night with friends or family it should be a fun and relaxing affair, you are after all heading out to take the stress out of cooking, to catch up with mates or to celebrate a special occasion.

Having great food and beverages is a must to enjoying yourself when you are out and about but there is an element that is far more important to have a great experience, and that is having excellent customer service in a venue you choose to visit.

Service with a smile

At Britannia Hotel Norwood, we are passionate about providing exceptional customer service to all our returning customers and new customers alike. Having exceptional customer service is both a point of pride and something that we work hard to achieve every day.

We know we have many regular patrons who have been visiting our hotel for many years, often generations of families and lots of new people come through our doors every day. We take time and care to pick staff who personify our family values and who go that extra mile for our customers.


We love to get to know all our guests and look forward to the opportunity to have them turn into frequent visitors.

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